My appointment and procedure with Dr. Thomas went well. My issues are with office procedures. Every time I've called, for appointment scheduling, changes, or with questions, I never get through to anyone and always have to leave a voicemail. Then they don't always call back and when they do it will be many days later. Also, their policy is if you haven't been seen in 30 days you need a follow-up appointment. Due to COVID delays I had to have and pay for 2 follow-up appointments before my procedure, which were 2 minute video calls just to say "No change, and Yes, I still need my procedure." Once I'm in office the staff seem fine, but these processes need some updating.